Hawk Ridge Systems is exemplary in dealing with any SOLIDWORKS and Enterprise PDM issues! And I have yet to call and get a recorded lie: 'your call is important to us.' As every time I have called I have talked with someone helpful immediately. Thanks for the past and thanks in advance for my assistance.
Your assistance was the best of any service call I have made, to any company. I was surprised he was able to quickly change settings and he gave me all the assistance I needed. This is my first year with SOLIDWORKS and I have been satisfied with all its features. With this experience, I would like to continue the service contract next year.
I just wanted to let you know again how much I appreciate the Hawk Ridge Systems Technical Support. These guys are truly amazing. I have a surprise after surprise wherever I call them. (And I call frequently for now, though..) This is unmatched customer support, unseen in industry; it is definitely extraordinary in any way.
Before I had a chance to call Support or reply, I received an email from Support telling me how to fix it. It worked perfectly. Thanks so much for the quick reply! If every software/hardware company had the same support my world would be sooo much better!
Hawk Ridge Support has always been extremely helpful to me. The response time and time to resolve is very impressive. Support techs are always professional and customer service oriented.
THANK YOU! SOLIDWORKS is by far the most amazing software out there! I would have been just fine with just using 2012 for the next year and probably would not have got the Service Plan for 2013 if not for Elisa's great help! She is wonderful! Her help and professionalism sold me without a doubt. Well done!
My experience with Frank was quite a contrast with my experience earlier this week with Microsoft - I got stuck halfway between Win 7 and Win 8.1 (meaning in the abomination known as Win 8 trying to finish the update). Microsoft chat sessions and telephone calls took about 16 hours of my time (really!!) over four days and finally got the installation finished. With Frank it was one short call to fix a problem that was rare, but he found the solution quickly. Now that's how tech support should work.
I am a user of SOLIDWORKS for design of water treatment systems. I am entirely dependent on the software working. The SOLIDWORKS program had vanished from my computer due to my indept attempt to load the 2014 version. I was in the middle of a design project "up the creek without a paddle." Somehow Frank Lynn got me up and running again – and got rid of portions of my files that were interfering with system operation. He did all this within a day remotely! And he did so in a humble, professional manner that has earned him my deepest gratitude!
I never reply to these surveys, but your organizations consistently outstanding support deserve to be recognized. It is consistently the best of any other organization I work with by a wide margin. Thanks! Keep it up!
Working with Hawk Ridge Systems and SOLIDWORKS has helped us to streamline our development process. The training and support system they have in place has been a valuable benefit to Leatherman Tool Group.
My experience with Hawk Ridge Systems has been very enjoyable because they treat you as if they are interested in your products succeeding; as-if you are the only customer that they have.
It’s always wonderful to come to Night School events because I come with a couple of questions of things that I’ve always struggled with – and they almost always have answers, so I wind up coming home with a couple of tidbits to try the next day
I’m a senior R&D engineer at Atricure and I design medical devices. We’ve been working with Hawk Ridge Systems for almost 5-7 years now. A couple of things that stand out to me about Hawk Ridge is their team atmosphere; they are very eager to help us solve our problems. It’s as if it’s your co-worker helping you solve the problem. I’ve used their support line and I feel like I’m talking to someone I’ve worked with in the past, so it was a great experience.
I have also taken an Advanced Modeling class in Mountain View with Luke Davis as the instructor. I really enjoyed it; very informative I got a couple of great resources from him, so I would highly recommend that to people who are very interested in improving their SOLIDWORKS skills. It gives them a very nice umbrella of what SOLIDWORKS offers and how you can use those tools. I have since improved my SOLIDWORKS skills a lot.
I just wanted to say thanks to Hawk Ridge Systems for always supporting us and being there for us, we appreciate it very much.
I am always assured the information acquired from Hawk Ridge support team will alleviate any confusion I have. The support team is always willing to serve, no matter how simple my question is regarding SOLIDWORKS Composer. My sincere respects to the entire SOLIDWORKS Composer team who initiated all the work supporting such great software.
I would like to take this opportunity express my gratitude to Hawk Ridge Systems for an outstanding level of service I have received over the past several months. Without your great knowledge and support I would not be able to solve many problems that I face as an administrator implementing a SOLIDWORKS Enterprise Product Management System. The response time and availability of experts in the field is just incredible, something I have never experienced before dealing with any other product support lines.
I am very happy with the Simulation results. Once you showed me how to deal with the issues I encountered, the program was surprisingly fast. Now that I'm a little more comfortable with Simulation, I actually prefer it over our former solution. I really owe you a debt of gratitude; I couldn't have gotten this far without your help.
I have found that Hawk Ridge Systems is the best CAD software vendor I have ever been in contact with and they never disappoint.
I had previously seen a demo of SOLIDWORKS from another reseller. A year later I contacted Hawk Ridge. They did an online demo and the difference was that they listened to me. They answered questions I had that were relevant to my business. They got me excited about the software and that’s why I bought it.
I have been working with Hawk Ridge Systems for over 15 years. I received my initial SOLIDWORKS training from them. When hired by Intralase, I changed the company from their existing VAR to Hawk Ridge. I have yet to find a VAR that can compete with them in service, knowledge of SOLIDWORKS or any other Dassault application. I have yet to be disappointed when dealing with them.
"When I run into problems, I call up my Hawk Ridge Technical Support – they always give me the right answer and I can move on my way."
I have been using CAMWorks for a quite few years now, 3 axis only, we bought a new 5 axis machine and I was struggling quite a bit... Daniel Lyon from Hawk Ridge Systems came in and sat down with me, and in 6 hours we had products pumping out the door. If it wasn't for him we'd still be struggling.
I've been with Hawk Ridge since '98. Hawk Ridge is great as far as they have a lot of night classes, the help desk - they are always online to help you out.
I've worked with Hawk Ridge for a number of years, as well as SOLIDWORKS. It's been a great experience so far. We've ordered a number of seats and look forward to many more.