Career Opportunities: Customer Service Account Manager/Inside Sales-Software

Contact Information:

If you would like to be considered for this opportunity, please send your resume and a cover letter outlining your specific interest in this job and the qualifications you have that make you the best candidate by e-mail to the Hawk Ridge Systems at mailto:info@hawkridgesys.com and reference the job title, Customer Service Account Manager/Inside Sales-Software in the subject line. Qualified candidates will be contacted within 2 weeks of submission.

Please no recruiters or calls about this career opportunity.

Location: Oakland, CA

Hawk Ridge Systems is the Worlds’ largest vendor for the market leader in the 3D Engineering Software market, SolidWorks. Hawk Ridge is rapidly growing 14 year old software company that has never had a layoff in our history.

Job Description:
The Subscription Service Account Manager will manage the software maintenance contract renewals for SolidWorks 3D CAD software. These duties will include but are not limited to:

• Heavy outgoing phone call volume to our customer base. Monthly technical support subscription renewal quotations and follow up phone calls and emails.
• Use of Netsuite database to create a large number of quotations and reports.
• Quarterly customer service phone calls.
• Contact all customers whose tech support contract has lapsed to renew their maintenance. Navigate through customer contacts to get to correct decision maker.

Job Requirements:

Qualifications:

• 3+ years experience in sales and/or customer service position.
• Proficient in using Microsoft programs including Excel and Word - 2 years.
• Ability to manage multiple projects concurrently, while maintaining a high level of quality and commitment to project timeframes.
• Self-starter who needs minimal direction.
• Independently plan, organize, and prioritize work.
• Ability to multi-task, shifting back and forth effectively between two or more activities or sources of information.
• Excellent verbal and written communication skills:
  • Ability to speak clearly and concisely
• Possesses good interpersonal skills:
  • Establishing rapport and working well with others
  • Good communication, teamwork, problem solving and trouble shooting skills
  • Strong team member skills
  • Strong attention to detail
• Conscientiousness and Reliability:
  • Maintains a high level of work quality
  • Focuses on detail
  • Dependable in meeting commitments and fulfilling obligations
• Service Orientation:
  • Calmly and effectively assist customers
  • Represent Hawk Ridge Systems in a professional manner at all times
• Requires some college or equivalent experience.
• This is an 8-5 onsite position - attendance and punctuality are critical for success. 

Benefits:

• Competitive Salary
• 401K plan and full medical, dental and vision benefits.