Career Opportunities: Sales Representative - Software Subscription Recapture

Contact Information:

Send Resume and Cover Letter to info@hawkridgesys.com:  Attn: Software Sales Subscription Recapture

Location: Oakland Hills

Are you a highly motivated inside sales rep, ready to sell the value proposition of software subscription and maintenance support contracts? Do you have a strong track in objection handling and inside sales success? Hawk Ridge Systems is North America’s largest reseller of SolidWorks, the leader in 3D CAD Design Software. We have a fast-paced, dynamic culture with high achieving contributors, many of whom have made Hawk Ridge their home for over 5-plus years. If you are a results-driven overachiever, who is tenacious in selling the value of support and service, excels in handling objections, and has an excellent track record of exceeding your business objectives, then read on:

Job Description:

The Subscription Recapture Sales Representative will manage every facet of the Software Subscription Recapture Program which is focused on recapturing software maintenance & support contracts which have lapsed or expired. This includes outbound phone calls, email communications and managing the process for identifying the critical success factors needed for customers to buy or resume software support. Extensive phone follow-up, objection handling and managing the database of customers are keys to success. Performance is measured on how many licenses you are able to bring back on support services. These duties will include but are not limited to:

• Heavy outgoing phone call volume to our customer base which is not on software support. Prepare email communications and maintenance contract subscription quotes. Follow-up customer communications to obtain order.
• Use of NetSuite CRM software to create customers’ quotations and reports.
• Creatively navigate through customer contacts to get to the correct decision maker to close the sale.

Job Requirements:

• 2-5 years’ experience in inside sales and/or software customer service.

• Self-starter who needs minimal direction.
• Intensity and driven to exceed sales goals.
• Creates strategy and implements plan to exceed goals.
• Nimble on your feet and skilled at objection handling.
• Excellent verbal and written communication skills:
  • Ability to speak clearly and concisely
  • Excellent email communications  
• Possesses good interpersonal skills:
• Establishes rapport and works well with others
• Shows attention to detail
• Maintains a high level of work quality and work ethic
• Focus on meeting deadlines and timeframes
• Dependable in meeting commitments and fulfilling obligations
• Calmly and effectively assist customers
• Manages escalation process to ensure customer satisfaction
• Conscientiousness and Reliability:
• Service Orientation:
• Dedicated to exceeding individual and team goals.
• This is an onsite position in the Oakland Hills with 8AM to 5 PM operations

Benefits:

• Competitive Salary, Incentives and Bonuses

• 401K plan and full medical, dental and vision benefits.