Career Opportunities: Technical Support Engineer

Contact Information:

Please contact supportengineer@hawkridgesys.com

Location: Mountain View, CA

About Hawk Ridge Systems
Founded in 1995, Hawk Ridge Systems began in the San Francisco Bay area and has become the #1 SolidWorks reseller and support provider in the world with 14 west coast offices and training centers, and the largest SolidWorks certified engineering staff with a 2:1 ratio of engineers to sales representatives. This heavy investment in customer support, plus an array of industry-leading products, including SolidWorks, SolidWorks Simulation, SolidWorks Enterprise PDM and 3DVIA Composer software, has attracted thousands of customers in a variety of sectors including industrial design, networking products, semiconductor equipment, consumer products, automotive, and solar.

Job Description
Hawk Ridge Systems is adding a Technical Support Engineer position based in our Mountain View, California office. This is a customer-facing position that requires exceptional communications skills, and a proven proficiency in troubleshooting and resolving technical issues that affect users of SolidWorks application(s). The role of Technical Support Engineer requires regular and consistent interaction with customers, generally in a post-sales capacity.

Education
Bachelor's degree in Mechanical Engineering, or a technical-related degree preferred. Equivalent experience will be considered on a case-by-case basis.

Required Skills

• Strong Proficiency in SolidWorks, or another 3D/CAD application
• Must be customer-focused and service-oriented
• Real-world insight & knowledge of the role of 3D/CAD applications in INDUSTRY
• Demonstrated ability to train, coach and mentor others in learning software applications
• Strong interpersonal, communications, problem solving and analytical ability
• Demonstrated  ability to learn new skills, adapt to changing environments
• Proven track record of increased responsibility in previous employment
• Must demonstrate participation in mechanical engineering projects or initiatives at a University level

Salary and Benefits
Hawk Ridge Systems offers a competitive salary based on experience, a generous benefits package that includes medical, vision, dental, disability, and life insurance, as well as 401(k) retirement plan, paid holidays, and paid time off.

Contact Information
If you would like to be considered for this opportunity, please send your resume and cover letter to the Hawk Ridge Systems using the email address provided and refer to the job title, Support Engineer, in the subject line. Qualified candidates will be contacted within 2 weeks of submission.

Please no recruiters or calls about this opportunity.