•
Use our
eSupport System 24 hours a day, 7 days a week to access our knowledge base, videos and tutorials on all aspects of SolidWorks, COSMOSWorks and PDMWorks.
• Call Hawk Ridge Systems at
1-877-266-4469 (
1-866-587-6803 from Canada). Have your name, company name and SolidWorks Serial number available.
• Submit an issue electronically through
eSupport or by e-mail at
.
> eSupport registration is required to send e-mail.
> Please clearly state the problem you are having, include a Solidworks RX if possible and attach any files needed by our support personnel. Winzip is recommended to compress all attachments. (See FTP if files are too large for e-mail)
> Please include your name, company name, telephone number (including extension) and SolidWorks Serial Number.
•
FTP access to upload file sets larger than supported by e-mail. Please create an eSupport ticket prior to uploading for more information.
•
Interactive problem support via
WebEx for problems that cannot be resolved by telephone or electronic submission. An online meeting tool which allows a Hawk Ridge Support Engineer to take control of your computer over the Internet and walk you interactively through solving your problem.
