Privacy Policy

Our Privacy Policy

This privacy statement is intended to both demonstrate our firm commitment to security and privacy and to provide you with an understanding of our practices. This statement does not, however, govern the terms of our relationship or constitute any representation or warranty. The terms of our relationship are governed by our Terms & Conditions.

When you use our web site, (our "Site"), we may obtain information about you in a variety of ways.

Registration Information

Our Site contains multiple sign-in specific areas, including, but not limited to, Technical Support, Blog, Store, and RP Services quotations and purchases. Our sites registration form will ask you to provide us with certain Registration Information that will allow you have full access to the Site’s sign-in specific areas. We may use the Registration Information to help tailor the Site for your use, including creating customized pages within the Site, and to send you information about the Site, our company, and other services or products we may provide. We use unique identifiers in the Registration Information you provide us to verify your identity on subsequent Site visits.

Other Information

Whether you register to use the Site or just browse as a visitor, we may collect information about you when you visit the Site. We use your IP address to help diagnose problems with our server, to administer our Site, and to gather broad demographic information. We may share this information with third parties.

We also may conduct surveys on or in connection with the Site in which we may ask you to provide personal (e.g. email address) and demographic information (e.g. zip code). We may use the information collected from such surveys to improve the features, functionality, appearance, and content of the Site. We will not sell this information, but may share it with third parties on an individual or aggregate basis. You are not required to participate in any surveys.

Public Forums

The Site makes forums, message boards, and news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution in using them and in disclosing sensitive information.

Other Web Sites

The Site may include links to other web sites.

Third Party Requests for Information

We will generally not supply any information concerning our users to unaffiliated third parties. We will, though, provide access to or make available any information to comply with valid legal process, such as a search warrant, subpoena, or court order, or with any other law; or to process and protect our rights and property.


We have various security measures in place to protect the loss, misuse and alteration of the information used with the Site and under our control. These measures include firewall protection, password encryption, and restricted server access.

While we strive to protect our users' information and privacy, we cannot guarantee the security of any information you disclose online, and you do so at your own risk. You acknowledge that you are aware of security and privacy limitations, including but not limited to: (1) the limitation of security, privacy and authentication measures and features in this system; and (2) that data or information on the Site or Service may be subject to eavesdropping, sniffing, spoofing, forgery, spamming, "impostering", tampering, breaking passwords, harassment, fraud, electronic trespassing, hacking, nuking, system contamination (including, without limitation, viruses, worms and Trojan horses) causing unauthorized, damaging or harmful access and/or retrieval of information and data on your computer, may be subject to other security or privacy hazards or may not reach its destination or may reach an erroneous address or recipient.