Hawk Ridge Systems

Technical Services & Support

New! Hawk Ridge Systems now offers LIVE CHAT in the Help Center!

Hawk Ridge Systems provides industry-leading support services, offering exceptional live chat and phone support, comprehensive web-based resources, live remote-access functionality, advanced file-sharing, and even screen-casting functionality which allows you to send us your question or issue visually.

Now, easier than ever - use our new LIVE CHAT. Simply Log Into our Help Center to quickly and easily CHAT with our Technical Support Staff.

By logging in to our Customer Portal, you also get access to our extensive Knowledge Base, where you'll find even more insight into the SOLIDWORKS and CAMWorks products you use in your day-to-day environment. You can even search on keywords for tips, tricks, and workarounds from our experts.

Login now for Premium Content.

Login for Premium Support

Customer Satisfaction

We believe in transparency. That’s why we display and share our customer satisfaction information as it happens. This is a real-time indicator which reflects the 100 most recent support cases, where our end-users give us an indication of his/her satisfaction, via a customer survey.

 

*Chart is based on the 100 most recent surveys

img01

Outstanding service from Joseph. It reinforced my decision to switch from XXXXXX as my SolidWorks provider.

Carter
img01

Your tech support guys range from awesome, to amazing. There is SO much to know about SolidWorks, and yet it seems your guys (and gal -at least one I know of) know it all! I don't know how they do it but I remain in awe of their expertise.

Gerald G
img01

That phone call was one of the most pleasant tech support experiences I think I've ever had. We moved quickly, conversed like savvy individuals, and things were generally respectful. Full marks!

Herman M
img01

If this were a 5 star system , I would give support 5 stars. Thank you so much.

Charles H
img01

Fantastic service. Very knowledgeable on my issue and very helpful. My problem was solved in a timely manner. Thank you.

Kathy H
img01

The information provided solved my problem. I also know what to look for since I understand the source of the problem. Well done. Thanks.

Elmar K
img01

Great technical and moral support. Support was knowledgeable and responded with patience and civility. Everything seems to be working as it should now.

Peter S
img01

I’ve been working with Hawk Ridge for many years now, about six to be exact. Hawk Ridge always gives me the support I need and I’ve always been able to resolve issues with your help, especially when they were directly related to SolidWorks.

Antonio R
img01

Your organization consistently provides outstanding support and deserves to be recognized. Hawk Ridge is consistently the best of any organization I work with by a wide margin. Thanks! Keep it UP!

Ben R
img01

Excellent. Support was polite, patient, and resolved the issue in a very timely manner.”

Walter N
img01

I know how much attention to detail and attention to the customer goes into each ticket that goes into the queue so, as a first time customer of Hawk Ridge, thank you for the great service.

Brian H
img01

Absolutely excellent support with perseverance, could not ask for better. Much appreciated.”

Samantha D
img01

Excellent as always, I always greatly appreciate the level of assistance I receive from you guys! Thanks!

Greg G
img01

I always get good support from Hawk Ridge. I’m glad to recommend your company to SolidWorks users when they need to find a software supplier and tech support. Support is adequately qualified and very nice to deal with. Thank you for caring about your customers.

Nathan R

Getting Started?

We’ve learned from our customers that the process of installing and configuring any new solution can sometimes be frustrating. That’s why we’ve worked hard to put together the best guidance possible. We’ve created go-to resources, including articles, videos, and datasheets that take the guess-work out of getting up and running. If you’d like to learn more about the installation, configuration, setup or administration, this is a great place to start.

 

File Upload

Share your files and projects with our support team, allowing us to learn more about the nature of your question or issues. Use this option to send us files greater than 5mb in size.

Upload a File
 

Start a Meeting

When working with our support engineers, you’ll have the ability to collaborate - real-time - in a live, web-based meeting using powerful, state-of-the-art resources so we can get to a solution with you faster.

Start a Meeting